FAQ

Creating an account on Niutik is as easy as going to the menu at the top of the website and clicking 'Log In'. If you're on mobile, you'll need to expand the menu with the button located in the upper right corner that has 3 horizontal lines and click 'Log In'.

We recommend using Google or Facebook to register or log in quickly, but if you prefer, you can use your email address. Make sure to read the terms and conditions, privacy policy, and cookie usage carefully before proceeding.

Once you've read the legal notices, click 'Next'. We might ask for a verification code that you will have received (it usually takes a few seconds) in your email. Enter the code you received in the text field, and if it's correct, you'll have created an account on Niutik!

When you make a purchase, we ask for a series of necessary personal data and sometimes optional data depending on the event and the promoter.

• Name - We need your legal name so that the venue can verify that the name on your ID matches the one on your ticket.
  This helps us ensure that tickets don't end up in the hands of resellers.
• Email address - Your email address allows us to send you confirmation emails after purchase and any necessary information you may need after buying a ticket for an event.
• Date of birth - This is a legal requirement that ensures we are protecting your rights.
  
  For more information on how we use your personal data, read our Privacy Policy for Niutik users.

We know it can be a hassle, but you can't change your email address by yourself. If you want to update it, please contact us.

If you already have a Niutik account, you'll receive your login code by email. If you're still having problems, it's possible that the email address used previously is different. So, please check your other inboxes or select the 'Request a new code' option in the pop-up window.

If you need further assistance, send us an email using the same account you're using to log in, and we'll be able to help you.

To use a promo code, just follow these steps.

1. Select the event.
2. At the bottom of the available ticket types section, you'll find a text field labeled 'Do you have a promo code?'
3. Enter your promo code and click 'Validate'.
4. Complete the purchase of your tickets with that special discount applied.

Please note that depending on the event, there may be a maximum limit of tickets that can be purchased or a maximum number of applicable discounts.

We accept most credit cards, including VISA and Mastercard. You can also pay with Bizum

We're sorry, but we currently don't accept payments through PayPal and American Express.

If your payment method isn't working and you don't know why, send us a message.

When you buy tickets on Niutik and select to pay by card, we'll redirect you to the Redsys payment gateway to enter your card details and make the payment.

Redsys is a leader in payment processing in Spain and complies with the highest security standards.

The card details you enter in Redsys are not accessible to Niutik.

You have the right to a refund if:

1. An event has been canceled or rescheduled.
   If the event has been canceled, we'll send you a message to notify you and make a refund to the payment method used for the purchase. In these cases, the refund is automatic and there's no need to request it.
   If the event has been rescheduled and you can't attend the new date, simply request the refund and we'll return your money.
2. The event organizers explicitly tell us to refund your tickets.
3. The purchase cancellation function is active.
   For some events, you can receive an automatic refund within a short period of time after your purchase, depending on the event promoters' policies.
   Request a refund in the 'Your purchases' section, once you've logged in, and if the purchase cancellation function is active, you'll receive the refund confirmation by email. The money should arrive within 5 to 10 business days, depending on your bank.
   Please note that automatic refunds will not be available within 24 hours prior to the event's sale closing.

In some cases, the promoter reserves the right not to refund the management fees.
If you decide you no longer want to attend an event, or if something happens that prevents you from attending, we won't be able to offer you a refund.

This largely depends on your bank, as some are faster than others when processing refunds. On average, the money will take between 5 and 10 business days to appear in your account after the refund has been made. If after 10 business days you still can't see your money back, send us a message and we'll review it.

Once the event organizers confirm to us that an event has been canceled, we'll send you an email to inform you and we'll automatically make a full refund to the original payment method. The money should arrive in the account used for payment within 5-10 business days.

Not sure if your event has been officially canceled? Look for your purchase in 'My purchases' and, if the event has been canceled, it will be indicated there.

When the event organizers inform us that an event has been rescheduled, we'll inform you of the new date by email. If that date doesn't work for you, you can easily request a refund and receive the full amount in the payment method used for the purchase. The money should arrive in 5 to 10 business days.

For some events, there will be a deadline to submit your refund request. If there is one, it will be included in the message. Otherwise, it means we accept refund requests up to 24 hours before the event start time.

If you have a new card since you bought your tickets, don't worry, the refund will still go to the same account linked to your original card.

However, if you've closed your account or changed banks, we recommend you contact your original bank to inform them that you're expecting a refund. They can usually help redirect the money to your new account.

Sometimes, for very popular events, promoters divide their tickets into different tiers to encourage fans to buy in advance and to create excitement around the event. This is how it works.

In the first tier, there might be 50 tickets available at a price of €5; and in the second tier, there might be 50 tickets at €10.

The second tier tickets will only be offered once the first tier tickets, which are cheaper, have sold out.

When you go to an event page to buy your tickets, you'll always be shown the price of the ticket tier available at that moment.

But if many people are trying to buy tickets at the same time, it's possible that a tier might sell out before you've finished your transaction; in that case, when you get to the payment process, you'll see the price of the immediately higher ticket tier.

This is more common in very popular events that have just gone on sale.

But don't worry: you won't be charged until you've seen and accepted the final purchase price in the payment process, and we'll never charge you more than the amount shown in the purchase summary.

Where can I safely buy tickets for Niutik events?

You can only buy Niutik tickets through our website. Tickets are sold on a first-come, first-served basis.

If tickets for an event are sold out, is it safe to buy them on an external ticket website?

Niutik does not participate in reselling with third-party sites. We are not responsible and cannot be held accountable for the sale of non-authentic tickets.

If we suspect that Niutik tickets are being bought or resold for commercial purposes, or if we detect any other suspicious activity on your Niutik account, we have the right to remove or revoke your tickets without a refund.

Is it safe to buy Niutik tickets through social media?

We do not recommend buying tickets from unknown people through social media. Unfortunately, there is no way to guarantee if someone is selling authentic tickets, and this can lead to scams and fraudulent transactions. Niutik is not responsible for any mis-sold or fraudulent tickets, and for this reason, we only recommend using Niutik to buy tickets for our events.

There will be people who present screenshots that appear to be 'authentic' tickets, but there is no way to authenticate this. If you buy them, you do so at your own risk. We do not support this form of ticket reselling and are not responsible for any losses you may incur.

I bought tickets on social media or a third-party site, but now I'm worried if they are authentic.

All authentic Niutik tickets should be in your Niutik account or the purchase confirmation email. If you have any concerns regarding the authenticity of your Niutik tickets, contact us through our contact form, and a member of our team will be happy to check for you. It's important to note that only tickets purchased through our website are covered by our Niutik Terms and Conditions.